Hogwarts Mystery released on iOS and Android.

The wizarding world of Harry Potter just became a little large. Warner Brothers and Port Key games have just released their upcoming expansion titled Hogwarts Mystery. It is available on both Android and iOS device currently for free, though does require In App Purchases for your typical gems and coin micro transactions. After playing the tutorial Hogwarts Mystery appears to be a top quality game regarding graphics and following the series. With the graphic quality I would be concerned about how quickly load times are effected in between sections.

Check out the trailer for the game below. Also quick links to both the Google Play Store and AppStore following the trailer.

iTunes

Play Store

Venom revealed in second trailer

Tom Hardy aka Eddie Brock in Venom gets a first look in the second trailer for the new Marvel MCU off shoot. Much like the Deadpool series, due to previous contracts with Sony, Venom is on its own separate from the rest of the famous franchises.

The second trailer is used mostly to show the context for Venom’s story line. Eddie Brock is a reporter asking the hard questions into a cruel science experiment on low class citizens. Accidentally taking the experiment home with him Eddie is pursued by the company as they attempt to reclaim their product back. All this happening as Eddie come to terms with his new abilities and kicking ass.

The current trailer featured below will I’m sure receive more polish as time gets closer to release. To me it still seems a rough in the effect department taking away from the power of Venom.

IGN also released a closer look at the trailer with who from the Comics may be involved as future villains for Eddie to fend off.

“Me at the Zoo” uploaded as first YouTube video today.

Before the world had easy access to unlimited cat videos and how to videos, we had to fight the uphill battle of 56k Modems and RealPlayer to watch videos. Thirteen years ago today user jawed uploaded the first video to YouTube. And yes their trunks are very cool. Now YouTube is a video beast as you well know even rivaling cable television for views.

Thank you YouTube for changing how creators share their vision with the world.

The Best iPhone X Cases

In my years of carrying a smartphone I have tried countless different brands and types of cases to protect them from day to day bumps. In a perfect would I would just not use one at all to be truthful. Nothing feels better than just a great designed device in your hand. Since the world we live in is full of hazards here are my favorite cases for the Apple iPhone X.

Notice: Links to products are affiliate links to Amazon. I do earn a percentage of the sale if you make a purchase, which I thank you for the support.

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The History of the Infinty Stones

Arris Quinones of Variant Comics on YouTube gives a great break down of the history surrounding the Infinity Stones. The Avengers: Infinity War is almost upon us. So now would be a great time to catch up with all of the history on how we got here.

How excited are you to see the largest movie in the MCU to date?

Apple is ready to make you see (Red) tomorrow

Following the trend from last year, Apple has released an iPhone into their Product (Red) line up in support of AIDS research. The purchases from Apple on this product line returns back to support testing, counseling and treatment for tens of millions of people living with AIDS.

The internal components of this iPhone 8 and 8 Plus are the same as the other color offerings with the same price-points. These simply feature a new coat of red on the outside. Apple has not reinvented anything from before so do not get your hopes up on new features. I believe Apple did listen to consumers from the iPhone 7 versions by changing the front panel from white to black.

Time for some content from Apple, MKBHD and Rene Ritchie of iMore to give more visuals and reviews of the new color.

Review: Super Mario Run – Quality, Repetitive Fun

Released mid-December Super Mario Run is the first Nintendo official release on iOS. Following the classic Mario story line the Princess must be rescued across several levels chasing Bowser along the way. Included is the Toad Rally where you run face to face with other players on who can collect the most coins and impress the Toads with different jumps. The coins you collecte can be used to design your own Mushroom Kingdom. Impressing the Toads cause them to join you unlocking more items to play around the castle. Super Mario run is featured for free as a trial then fully unlocked for $9.99.

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Five Things I Recommend for New Drone Pilots

1) Read the instruction manual. Watch the DJI videos based on your particular model

The saying goes “knowledge is power”. This is very true with your new drone. I know you are pumped to rip it out of the new box, put it on the table to install the props then run outside and take to the skies above. 

Stop.

Slow down first to learn. It will allow you to be more prepared for when you do take flight. “Boring Brian!” you’re saying. I know right?! I am right. Though the alternative is an expensive crash then being butt hurt the rest of the day as you stare at your broken drone till parts come in. This will also prevent you from getting in financial trouble if you wreck into someone’s property.

Also refer to the FAA website regarding unmaned aircrafts for rules and registration if required. YouTube will also be an amazing resource for information. 

2) Remember how to play Resident Evil


Remember in Resident Evil how moving forward was not done by simply moving the sticks in that direction. The same goes for flying a drone. These are normally called Tank Controls. Forward to the drone is always the direction the front is facing. Not forward in relationship to where you are to it. 

I recommend launching the Flight Simulator in the DJI Go app. Now the app does have limitations when you “fly” it far away. It will become a speck on the screen quickly when practicing motions. I would move the drone where I can see it in the Sim then see how it reacts with different inputs. Another exercise I would complete was pick a spot on the map then fly there and back. 

3) Download UAV Forecast

UAV Forecast gives you insights on the weather and conditions outside for your flight. It also gives a recommendation if it is a good time or not to go. You can also check the future forecast for when it will be the time to fly later in the day, if it is not right now. 


Most helpful to me are the current wind conditions. It will use your phones GPS for locations or type in the address you are traveling to. 

4) Extend the controller sticks outward

When I have been flying my DJI Phantom it has been helpful to extend the controller sticks longer. With longer controller sticks it causes smaller movements to the drone to be made which results in smoother flight. Reduced jerking makes flight easier when you have started out. 

To adjust the controller sticks upward, simply turn them to the left similar to a nut. The underside will stay in place. When the top of the stick is further and comfortable tighten the bottom underside piece in place to keep them locked. 

5) Remain calm! 

The first time I flew I attempted to test the Return to Home feature. Due to my inexperience I cannot explain as to why but the drone took straight off into a tree. Luckily, I remained calm to cancel the Return to Home avoiding the tree. Deep breathes then thinking about your next move will reduce crashing your drone into the ground. 

Also I would avoid return to home unless it has disconnected from the controller, then cancel Return to Home yourself when it has joined back with the remote. Insure your Return to Home is set high enough to avoid all obstacles around you to avoid a wreck. 

Want to see me almost crash? Here’s the video!

I hope these help you get started with your new drone! I have been flying since the beginning of December so I am no expert. Though these items have helped me start out. 

Five Ways to Improve Customer Service Today

If your business deals with the outside world there will always be an element of customer service. If you are not directly involved with customer facing business and involved in a unsavory situation if you applied one of these ideas, I bet the situation would have been improved.
1 – Positivity breeds positivity

If the culture in your organization is a negative one this will impact everything you touch. When the entire staff is in a funk with a poor attitude your customers will feel this immediately in how they are dealt with. Some employees may hide it better than others which is great, and their presentation would be only improved if things were looking up. The negative remainder will only pull you further down. Address the issues the team is dealing with directly by objectively listening them to best assess the negativity. Understanding the environment will help you get a handle on everything. A positive environment will carry over just the same as a negative one does for your customer’s impression.

2 – Look at all the information BEFORE presenting a solution

Ask great questions to fully understand the situation. Get in the habit of asking those questions open-ended to get direct answers with detail rather than the simple “Yes/No” variety. Open-ended questions will allow for you to ask a follow up question if you need to dig deeper. Just because a situation that has arose before with a similar appearance you have now does not mean it is the same solution. Jumping in with both feet to a solution that does not correct anything will only waste more time resulting in declining the customer’s perception. Also you will begin to lose the opinion of being an expert in your field. Now doubts are raised for when you head down the avenue to correct the issue at with the correct solution. Double trouble.

3 – Tell what you CAN do for them. Not what you CANNOT do.

Not every customer interaction will have a positive outcome. This is not a perfect world. Though to improve the strike of disappointment it is simple. Give the customer options on what you can do for their situation. Not just negative aspects of their already bad situation. Also integrate number one on this list to soften the blow. It may not be the perfect solution they desire though if there are options it will be making progress. If the customer has just had a negative experience no need to bring it down even further with no. Customers are more likely to spread the word of what you did do for them in the situation rather than instead of telling others what you did not.

4 – You are the face of the organization. Behave as such.

When customers are upset they may take their frustrations out on you since you are right there. That’s fine. They are most likely good people just at the moment misdirected. They see you as the one causing the problem indirectly. They aren’t mad at you personally just the badge on your chest.

Do not step to levels of arguing back with them in their displeased attitude. It will not make progress for either yourself or the customer. (See 1 and 3) You are the face of the organization they seek to make improvements on their situations. Behave in a manner you would wish to be greeted with if roles were reversed.

5 – Change begins from the top down

If you are in the leadership position in the organization it is on your shoulders to dictate how the customer experience is maintained. If you permit a poor version to be conducted then do not become surprised when word comes back of it being that way. There is no exception for the experience to not be superb. You promote what you permit is the saying to sum this up. If the experience is not where you want it to be then begin the plan to get it where it needs to be. Set goals and celebrate those milestones when they are met.

Improved customer experience will increase the performance of any business. Treated well customers will become loyal to your brand looking for more.

Let me know in the comments what you think of the list. What would you add to this list?

Where Do Clients Often Become Dissatisfied with a Product?

Not understanding it. Why does your product have a request to be returned? They have no idea where to begin with using it so they do not find the value in keeping it.

In the world of client issues with the your product a majority can be aided with a simple fix: education.

Being the expert in your field of product or service gives you the advantage over others. The client came to see you for a particular reason. Give them that justification in seeing you by showing them they are correct in that assumption. Discover what your client expects from a product based on their needs then make the recommendation to give them the desired outcome. If your client has a predetermined idea for what you can provide discover why they feel that way and either reinforce their choice or steer them in the correct direction for what will meet their needs. Explain the why of each situation reinforce the outcome you are presenting to them based on their needs from you the expert.

Educate your client. I imagine area you work there is an understanding of it that is possessed beyond an outsider. Leverage this to your advantage simply by explaining inner workings, that is permitted, to them. Why your organization does the things it does. How the science behind a product works. What does it affect in their daily lives to be a benefit to them. Sit down with them on a personal level to discuss their concerns they have to work through them. Answer the questions that they have with confidence.

As time passes the product you worked together on before has now has most likely taken on a new meaning in their life. Give the client resources that will benefit them when they advance to a future stage then they are right now. Do not be afraid to allow the customer to reach out to you again for questions. If possible direct them on how they can get questions answered easily in online channels from the comfort of their own homes.

A satisfied client will become a loyal client for the future. Ensuring they will become loyal is to educate them at the beginning with giving them a security net of education to better understand what you have given them.